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Returns Policy



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Refunds

Valid on full price purchases only

A returns card can be found in your order which contains instructions and a link to our returns portal. Once your return has been lodged and approved, you will receive an RMA number. Please include this, along with your name on your returns card.

A prepaid label will be generated at the end of this process and this cost is at the customer’s expense and is non-refundable.

If you have not received a card, you can find the link to
our returns portal here.

All returns must be posted in the mail within the respective timeframe, as any orders returned to our warehouse outside of this may be denied

Exchanges

Unfortunately, we do not currently offer exchanges.

CURATED DETAILS

Final Sale & Outlet Purchases
  • No Returns or Exchanges

All items purchased during a final sale are strictly non-returnable and non-exchangeable.

No exceptions will be made for any reason, including but not limited to incorrect sizing, change of mind, or dissatisfaction with the product.

  • No Price Adjustments

Prices are final and cannot be adjusted after purchase.

Previous purchases are not eligible for price adjustments on final sale items.

  • Faulty Items

If a final sale item is received in a faulty condition, it must be reported to our customer care team within 14 days of receipt.

Faulty items reported within this timeframe may be eligible for a repair, replacement, or store credit at our discretion.

  • Promotional Discounts

Promotional discounts and offers cannot be applied to final sale items.

Final sale items are excluded from all promotional activities unless otherwise stated.

  • Order Cancellations

Orders containing final sale items cannot be canceled once they have been placed.

Please review your order carefully before completing your purchase.

  • Limited Availability

Final sale items are available in limited quantities and sizes.

Availability is not guaranteed, and once an item is sold out, it cannot be restocked.

  • Contact Information

If you have any questions or need assistance with your final sale purchase, please contact our customer care team at customercare@sndys.com.au.

By purchasing a final sale item, you agree to these terms and conditions. This policy is strictly enforced to maintain fairness and clarity for all customers.

Pre Order Purchases

Items purchased on Pre Order and valid for a return for refund, exchange or store credit. The returns policy begins from the date your order is delivered. Your return must be requested, approved and shipped back to us within the respective timeframe, pending your location.

Faulty or Incorrect Items

If you receive an item in your order that is faulty or incorrect, please notify our customer care team within 14 days of receiving your item. Please be sure to include details of the fault or incorrect item, and pictures to help our customer care team with your request.

Orders Placed During Promotional Periods

All orders placed during promotional periods are subject to alternate terms & conditions which can be found in detail, here.

Orders Placed With Welcome or Influencer Discount Codes

Order placed using a welcome or influencer discount code are valid for a return, refund or exchange and must fall within the details outlined in our returns policy above. SNDYS reserve the right to cancel any order using these codes if they deem the code has been misused.

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