We're committed to ensuring you have an exceptional shopping experience with us. That's why we offer a flexible returns policy.

 

Standard Returns Policy

Policy may vary for promotional periods and does not apply to outlet and final sale purchases.

 

Return Timeframes

To qualify for compensation, products must be shipped back to us within 30 days from the delivery date.

 

 

Compensation Options

We offer refunds, or 110% store credit for any full-price purchase. We do not currently offer exchanges.

Note: The returns policy may differ for orders placed during promotional periods or for outlet styles.

 

Earrings

For hygiene purposes, earrings cannot be returned unless faulty. 

 

Store Credits

Store credits do not expire and can be used until the entire value has been redeemed.

 

 

Condition of Returned Items

Items must be in original packaging and in unused, unwashed condition.

We reserve the right to deny a refund if items are returned late, used, soiled, worn, or damaged in any way. Denied returns will be shipped back to the customer.

 

 

Return Shipping Costs

The cost of return shipping is at the customer’s expense and is non-refundable. Please note we do not provide free return labels. Customers can take their items to their local post office for return shipping or reach out to us for a quote on a return label. 

Customers are also liable for shipping costs incurred on purchases that have been returned to sender due to incorrect address or failure to collect or refusing to pay taxes and duties. 

 

 

Processing Returns

Returns are processed within 3-7 business days of your parcel arriving at our warehouse.

 

 

If you have any questions or are unsure about any aspect of our Return Policy, please email us at customercare@sndys.com.au.

These terms and conditions are strictly enforced to ensure fairness and clarity for all customers.