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RETURNS POLICY

To ensure you have an AMAZING shopping experience, we offer a 30 day returns policy for our international customers. The returns window begins once you have received your item! 

Full priced items that are returned are eligible for a refund or a 110% store credit.

THE DETAILS: 

  • Any SALE items are final sale and cannot be refunded, credited or exchanged (unless the item is faulty or there is a dispatch error)
  • All items must be returned to our warehouse within 30 days of delivery to be eligible for any compensation.
  • Store credits do not have an expiry date and are eligible for use until the entire value has been redeemed.
  • Items purchased during a promotional sale period are only eligible for a return for store credit, unless stated otherwise on our social platforms or website during the sale period.
  • Orders using a Welcome or Influencer code are eligible for a refund, exchange or store credit.
  • Item(s) must be in the ORIGINAL PACKAGING, which must be in unused, unwashed condition. SNDYS reserves the right to deny a refund if items are returned late, used, soiled, worn or damaged in any way. They will then be returned to the customer.
  • The cost of return shipping is at the customers expense and is non-refundable.
  • Any faulty items received must be reported to our customer care team within 14 days of receiving the item. 

HOW TO RETURN:

A returns card can be found in your order which contains instructions and a QR code to our returns portal. Once your return has been lodged and approved, you will receive an RMA number. Please include this, along with your name on your returns card.

A DHL prepaid label will be generated at the end of this process and this cost is at the customer’s expense and is non-refundable.

If you have not received a card, you can find the link to our returns portal https://sndysthelabel.com/a/return.

All returns must be posted in the mail within 30 days of delivery. Any orders returned to our warehouse outside of our returns timeframe may be denied.

Returns are processed within 3-7 business days of receiving your return.

FAULTY ITEMS:

If you receive a faulty item, please notify our customer care team within 14 days of receiving your item. We are unable to cover the cost of your orders shipping unless the item is faulty or there was a dispatch error by SNDYS.

 EXCHANGES :

Due to a high turn over in stock, we are unable to offer exchanges. If you require a replacement size, colour or alternative item/s, you are required to place a new order.

If you have questions, or are unsure about anything to do with our Return Policy please email us customercare@sndys.com.au