Returns Policy
Christmas Returns Policy
To ensure peace of mind during the holiday season, we’re pleased to offer an extended returns period for your Christmas purchases.
All eligible orders placed between Saturday, 23rd November 2024, and Monday, 23rd December 2024, are eligible for return until Tuesday, 8th January 2025.
Eligibility:
- Items must be returned in their original condition, unworn or unused, with all tags, packaging.
- All return requests specific to this policy must be lodged via our Returns Portal prior to Tuesday the 8th January 2025 to be eligible for this extended returns policy.
Exclusions:
- Earrings and other hygiene-sensitive products.
- Items marked as Final Sale.
Refunds will be issued to the original payment method. If the purchase was made with a gift card or voucher, the refund will be credited back to the same.
For more details, please review our full Returns Policy below or contact our team for assistance.
Standard Returns Policy
Policy may vary for promotional periods and does not apply to outlet and final sale purchases.
Return Timeframes:
To qualify for compensation, products must be shipped back to us within 14 days from the delivery date.
Compensation Options:
We offer refunds, or 110% store credit for any full-price purchase. We do not currently offer exchanges.
Note: The returns policy may differ for orders placed during promotional periods or for outlet styles.
Earrings:
For hygiene purposes, earrings cannot be returned unless faulty.
Store Credits:
Store credits do not expire and can be used until the entire value has been redeemed.
Condition of Returned Items:
Items must be in original packaging and in unused, unwashed condition.
We reserve the right to deny a refund if items are returned late, used, soiled, worn, or damaged in any way. Denied returns will be shipped back to the customer.
Return Shipping Costs:
The cost of return shipping is at the customer’s expense and is non-refundable. Please note we do not provide free return labels. Customers can take their items to their local post office for return shipping or reach out to us for a quote on a return label.
Customers are also liable for shipping costs incurred on purchases that have been returned to sender due to incorrect address or failure to collect or refusing to pay taxes and duties.
Processing Returns:
Returns are processed within 3-10 business days of your parcel arriving at our warehouse.
If you have any questions or are unsure about any aspect of our Return Policy, please email us at customercare@sndys.com.au.
These terms and conditions are strictly enforced to ensure fairness and clarity for all customers.