DELIVERY TIMEFRAMES

 * Please note that these time frames are an estimate provided by a postal company, there may be delays due to weather, or delays within the postal company itself that we may be unaware of.

All orders placed before 9am AEST are shipped within 48 hours (on business days). Please note, if your order is placed on a public holiday, it will be processed the following business day.

For all orders placed during SALE periods, please allow up to 4 business days to be dispatched, as a high volume of orders come through! We do our best to get all orders out within the first 3 business days.

If you wish to track the progress of your order, you can do so via our chat feature on our website!

Just press the speech bubble icon to open up the chat, enter your email address and order number to find the most accurate updates on your parcel.
If you need any further help with your order or are unable to find your order number, please let us know by contacting us directly via the chat so we can provide further assistance!
 

CUSTOMS DUTIES AND TAXES FOR INTERNATIONAL ORDERS

In the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order. If you refuse to pay the duties and taxes, your parcel will be destroyed by the courier and a refund cannot be given.

CANCELLATIONS AND AMENDMENTS  

Unfortunately, once your order is placed, processing has begun ready for dispatch and we are unable to cancel. 

If you need to amend your order, please email our customer care team, we will do our best to update. SNDYS reserves the right to refuse the amendment if the items have been processed already and the customer will be held responsible to any charges involved. 

If a change of address is made directly with your local post office or DHL, SNDYS  will not be held responsible for any lost or mis-delivered  parcels. Requests for change of address must be made directly with SNDYS via our Customer Care contact service prior to your order being shipped. SNDYS is not responsible for lost or stolen packages or packages delayed in transit.

If you selected the safe drop option, please ensure there is a safe location to leave your parcel as SNDYS will not be compensating for lost or stolen packages after delivery. DHL online tools can be used to track your parcel. We encourage customers to track parcels.

The shipping cost for orders is non refundable. If in the event of your parcel being returned back to our warehouse, we can happily resend this out to you. However please note that if you want us to resend any orders, you will need to pay an invoice for the cost of shipping this back out to you!