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Returns Policy

Sustainable Materials

The fabrics we use matter and we want to make sure we are making products that are good for the environment. We are trying to incorporate more natural fibres into our collections, but this is something we are still working on.

Did you know that roughly 260,000 tonnes of fashion end up in landfill in Australia per year according to the Australian Fashion Council? This is a scary and worrying fact. We don’t want to be part of the problem, we want to be part of the solution. There are two ways we are trying to battle this statistic. First, we encourage our customers who receive faulty items to send them to a seamstress, covering the cost to repair. Secondly, we have collaborated with our factories to operate on a demand model of purchasing, using a 4-6 lead week time . This limits the amount of deadstock we generate and ensures we don’t overproduce, only making the amount of stock we actually want.



Sustainable Packaging

Plastic waste is such a problem in the fashion industry and we recognise that we need to do better to ensure that we look after our planet. To ensure that your garments are received in perfect condition, they need to be protected and that's something we won't compromise on. As of 2022, we have begun transitioning to 100% compostable poly bags and mailer bags. So chuck em in your compost and feel good knowing that you are also helping out our planet!  We have also moved to swings tags that are made from 100% recycled paper and swing tags strings that are made from recycled materials. 




We are also looking at ways to minimise the use of plastic in the transport component of our operations. Speaking with our factories to come up with more environmentally friendly options, this has seen a removal of over 25% of our plastic use. Using fabric deadstock and cardboard instead of plastic has helped us on this journey.   

This past year we have also reduced our shipping operations from our factories to our warehouse, ensuring that we ship more economically and less frequently. This helps us to reduce our emissions output, helping the environment. 


Valid on full price purchases only

A returns card can be found in your order which contains instructions and a link to our returns portal. Once your return has been lodged and approved, you will receive an RMA number. Please include this, along with your name on your returns card.

A prepaid label will be generated at the end of this process and this cost is at the customer’s expense and is non-refundable.

If you have not received a card, you can find the link to
our returns portal here.

All returns must be posted in the mail within the respective timeframe, as any orders returned to our warehouse outside of this may be denied


Unfortunately, we do not currently offer exchanges.


Final Sale & Outlet Purchases
  • No Returns or Exchanges

All items purchased during a final sale are strictly non-returnable and non-exchangeable.

No exceptions will be made for any reason, including but not limited to incorrect sizing, change of mind, or dissatisfaction with the product.

  • No Price Adjustments

Prices are final and cannot be adjusted after purchase.

Previous purchases are not eligible for price adjustments on final sale items.

  • Faulty Items

If a final sale item is received in a faulty condition, it must be reported to our customer care team within 14 days of receipt.

Faulty items reported within this timeframe may be eligible for a repair, replacement, or store credit at our discretion.

  • Promotional Discounts

Promotional discounts and offers cannot be applied to final sale items.

Final sale items are excluded from all promotional activities unless otherwise stated.

  • Order Cancellations

Orders containing final sale items cannot be canceled once they have been placed.

Please review your order carefully before completing your purchase.

  • Limited Availability

Final sale items are available in limited quantities and sizes.

Availability is not guaranteed, and once an item is sold out, it cannot be restocked.

  • Contact Information

If you have any questions or need assistance with your final sale purchase, please contact our customer care team at

By purchasing a final sale item, you agree to these terms and conditions. This policy is strictly enforced to maintain fairness and clarity for all customers.

Pre Order Purchases

Items purchased on Pre Order and valid for a return for refund, exchange or store credit. The returns policy begins from the date your order is delivered. Your return must be requested, approved and shipped back to us within the respective timeframe, pending your location.

Faulty or Incorrect Items

If you receive an item in your order that is faulty or incorrect, please notify our customer care team within 14 days of receiving your item. Please be sure to include details of the fault or incorrect item, and pictures to help our customer care team with your request.

Orders Placed During Promotional Periods

All orders placed during promotional periods are subject to alternate terms & conditions which can be found in detail, here.

Orders Placed With Welcome or Influencer Discount Codes

Order placed using a welcome or influencer discount code are valid for a return, refund or exchange and must fall within the details outlined in our returns policy above. SNDYS reserve the right to cancel any order using these codes if they deem the code has been misused.