FOR THE PLANET
Christmas Returns Policy
To ensure peace of mind during the holiday season, we’re pleased to offer an extended returns period for your Christmas purchases.
All eligible orders placed between Saturday, 23rd November 2024, and Monday, 23rd December 2024, are eligible for return until Tuesday, 8th January 2025.
Eligibility:
- Items must be returned in their original condition, unworn or unused, with all tags, packaging.
- All return requests specific to this policy must be lodged via our Returns Portal prior to Tuesday the 8th January 2025 to be eligible for this extended returns policy.
Exclusions:
- Earrings and other hygiene-sensitive products.
- Items marked as Final Sale.
Refunds will be issued to the original payment method. If the purchase was made with a gift card or voucher, the refund will be credited back to the same.
For more details, please review our full Returns Policy below or contact our team for assistance.
Sustainable Materials
The fabrics we use matter and we want to make sure we are making products that are good for the environment. We are trying to incorporate more natural fibres into our collections, but this is something we are still working on.
Did you know that roughly 260,000 tonnes of fashion end up in landfill in Australia per year according to the Australian Fashion Council? This is a scary and worrying fact. We don’t want to be part of the problem, we want to be part of the solution. There are two ways we are trying to battle this statistic. First, we encourage our customers who receive faulty items to send them to a seamstress, covering the cost to repair. Secondly, we have collaborated with our factories to operate on a demand model of purchasing, using a 4-6 lead week time . This limits the amount of deadstock we generate and ensures we don’t overproduce, only making the amount of stock we actually want.
Sustainable Packaging
Plastic waste is such a problem in the fashion industry and we recognise that we need to do better to ensure that we look after our planet. To ensure that your garments are received in perfect condition, they need to be protected and that's something we won't compromise on. As of 2022, we have begun transitioning to 100% compostable poly bags and mailer bags. So chuck em in your compost and feel good knowing that you are also helping out our planet! We have also moved to swings tags that are made from 100% recycled paper and swing tags strings that are made from recycled materials.
Transport
We are also looking at ways to minimise the use of plastic in the transport component of our operations. Speaking with our factories to come up with more environmentally friendly options, this has seen a removal of over 25% of our plastic use. Using fabric deadstock and cardboard instead of plastic has helped us on this journey.
This past year we have also reduced our shipping operations from our factories to our warehouse, ensuring that we ship more economically and less frequently. This helps us to reduce our emissions output, helping the environment.